Refund Policy

We offer a 14-day, no-questions-asked money-back guarantee from the date of purchase. If Kepwell Family Archive isn't for you, just ask — no explanation required.

Two ways to reach us:

• Email support@kepwell.app with your order details (the email address used at checkout, and approximately when you purchased), or
• Use the refund link in your original Paddle purchase receipt/confirmation email.

Your purchase was processed by Paddle.com Market Ltd, our payment processor and Merchant of Record, so refunds are issued back to your original payment method through Paddle. Processing time depends on your card issuer or bank, typically a few business days.

Kepwell Family Archive works fully offline with no central account system, so a refund reverses your payment but does not remotely disable a license key you've already activated. This is a deliberate tradeoff of a privacy-first, fully offline design — we'd rather trust our customers than build in a "phone home" mechanism purely to enforce this. It's exactly why the guarantee exists: so you can try it with nothing to lose.

support@kepwell.app